Refund policy

Return & Refund Policy

Out Of Character
Last updated: April 25, 2025

At Out Of Character, we want you to feel confident in every piece you wear. If something doesn’t work out, we’re here to help.

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Returns

We accept returns within 14 days of delivery on eligible items.

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition

• Tags must still be attached

• Must be returned in original packaging

Please note:

• Sale items, limited edition releases, and gift cards are non-refundable unless they are defective or incorrect.

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How to Start a Return

To start a return, please contact us at ofcharacterr@gmail.com with your order number and reason for return.

Once approved, we’ll send you return instructions. Customers are responsible for return shipping costs unless the item is incorrect or faulty.

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Refunds

Once your return is received and inspected:

• You’ll be notified of the approval or rejection.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

Returns that do not meet our policy will be sent back without a refund.

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Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return your original item for a refund and place a new order.

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Damaged or Incorrect Items

If your item arrives damaged or incorrect, email us at ofcharacterr@gmail.com within 7 days of delivery with your order number and photos of the issue. We’ll make it right.

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Questions?

We’re here for you. Email us anytime at ofcharacterr@gmail.com and we’ll get back to you as soon as possible.